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Phone: 770.751.1110 • 888.VMTECH1 • 888.868.3241
13560 Morris Road, Suite 1000A, Alpharetta, GA 30004
info@vmtech.net

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VOIP PHONE SOLUTIONS


Flexible, Economical, and Loaded with Outstanding Features


To stay competitive in today’s constantly-connected marketplace, a business requires a complete communications solution – one that makes it easier to stay in contact with prospects, customers, and team members; one that introduces intuitive, yet comprehensive features that drive productivity in expected and surprising ways; and one that keeps pace with your ever-evolving operation for all the hurdles, opportunities, and changes to come. That solution is Voclarion.

Boasting flexible VoIP solutions at the right price (and with the right plan), a full suite of enterprise-grade features, unmatched industry expertise, and a solid roadmap for the future, Voclarion answers the bell on all fronts, driving productivity in your organization, lowering costs, and improving your customer and team communications.

TRANSFORMATIONAL FEATURES


Features are the name of the game, and Voclarion's expansive list of them can drive outstanding outcomes in your organization: a better-connected workforce, more responsive customer contact, fewer dropped balls (calls?), fewer missed calls, greater collaboration, and a more professional customer caller experience.

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LEVERAGE OUR INDUSTRY EXPERTISE


Features are important, but what’s essential is knowing how to leverage them effectively for your unique operation. With a focus on industry specialization based on experience and nationwide (and international) customers, Voclarion knows what it takes to lay the groundwork and get your team up to speed for a successful implementation. Here are just a few of the business types we roll out for and maximize.

SMALL BUSINESS AUTOMOTIVE NON-PROFIT GOVERNMENT RETAIL
RESTAURANTS MULTI-SITES MEDICAL DENTISTS AND MORE!


VOCLARION FEATURES


Delivering a comprehensive suite of enterprise-grade features, Voclarion helps your business communicate more effectively, efficiently, and conveniently. Use these features as much as you want without incurring any extra costs.

USER/PHONE FEATURES

  • Hold, Park, Transfer, Attended Transfer, Pickup, Do Not Disturb, 3-Way, Conference Calling, etc.
  • Voicemail
  • Message Retrieval via Phone, Web, or Email Attachment
  • Permissions Settings
  • Multiple Codec Support (G.722, G.711, G.729A, GSM)
  • Intercom/Page ThroughPhone Options
  • DSS/BLF Keys
  • Phone Pairing
  • Ring Cell with Desk Phone
  • Transfer Back to Colleague After Transfer to Cell

CALL CENTER

  • Unlimited Call Queues
  • Real-Time and Historical Reports
  • Manager — Listen/Barge In/Whisper

UNBUNDLED SIP TRUNKS

  • No Lock-In— Choose Preferred SIP Provider
  • Quickly Move to Premise Deployment
  • DID Support
  • Configurable Outbound Caller ID
  • Secure International Dialing

CALL RECORDING

  • Record on Demand
  • Full-Time Recording with Call Data
  • Export Call Recordings
  • Single or Both Party Record Options

EASY ADMIN

  • Web-Based Administration
  • Role-Based Permissions
  • Multi-Company, Multi-Site
  • Automated Phone Provisioning
  • Phone Function Key Templates

TELEWORKING

  • Hot Desking – Login to Any Phone
  • Mobile Phone Integration
  • Call Transfer from Mobile Phone
  • View Real-Time Status of Other Users
  • DISA

AUTOMATED ATTENDANT/IVR

  • User-Uploadable Sound Prompts
  • User-Configurable Menus
  • Call Routing Schedules
  • Multilingual Dial by Name Directory (First, Last, Both)

FLEXIBLE/ CUSTOMIZABLE

  • Flexible Extension Numbers
  • Open Standards for Easy Integration
  • Expand or Reduce Number of Users Quickly and Easily
  • Click to Dial

SWITCHBOARD CLIENT

  • Windows, Mac and Linux Client
  • Real-Time View of Users, Queues, Trunks
  • Drag and Drop
  • Easy to Use

DEVICES

  • Network Appliance for Secure, Reliable Communication
  • 75+ SIP Phone Models (certain models optimized for the cloud)
  • Overhead Paging
  • Video Surveillance & Monitoring
  • Analog SIP Gateways

CLOUD DATA CENTER

  • Cloud Reliability
  • Quick, Easy Deployment
  • 24/7/365 Monitoring
  • Automatic Updates
  • System Security Updates
  • Tier 1 Network Peering

CONFERENCE BRIDGE

  • Easy Conference Setup via Phone
  • PIN Protected

REPORTING

  • System Call Reports with Filters