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Microsoft Dynamics AX is a business solution for global enterprises that supports industry-specific and operational business processes, along with comprehensive, core enterprise resource planning (ERP) functionality for financial and human resources management. It empowers your people to anticipate and embrace change so your business can thrive.
A business solution that supports both operational and administrative processes of organizations, this single solution comes with localizations—in the box—for 36 countries. With a specialized focus on manufacturing, retail, service industries, and public sector, Microsoft Dynamics AX includes capabilities such as:
Microsoft Dynamics CRM2011 Cloud
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. Let Microsoft Dynamics CRM spark your sales team's cross-sell and upsell efforts to run smarter and in sync. Get what you need to exceed customer expectations through intuitive insights and tools. Deliver innovation through multichannel marketing automation and analytics. Drive customized solutions that enhance functionality and operational excellence.
Sales.You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management (CRM) tools to win. Get the sales tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers. Microsoft Dynamics CRM helps sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.
Customer Care.Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that moment of truth when customers are deciding to continue their relationship with you. Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.
Marketing.Your business revolves around the relationships you are able to cultivate with your customers. You want to attract new customers, retain the ones you have, and grow their business with you. Microsoft Dynamics CRM and MarketingPilot give you the insight you need to better understand your customers. With powerful behavioral and marketing analytics, you can easily target and segment your customers, understand what they are interested in, and then engage them at the right time with the right message.
Social.Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Enterprise Social can help you do whatever you need to do—faster and smarter.